Frequently asked questions.

AMPI P7™ is an at-home eye treatment pen that combines three clinical technologies in a single applicator: EMS microcurrent, 630nm red light therapy, and a plant exosome-infused peptide crème. It is designed to firm hooded lids, fade dark circles, depuff, and rebuild collagen around the eye area in 3 minutes a day.

Exosomes are naturally occurring nano-vesicles that carry growth factors and signaling molecules between cells. In skincare, exosomes deliver these regenerative signals directly into your skin cells, triggering repair and renewal at a cellular level. They are the most advanced delivery system available in topical skincare.

Yes. The micro-pulses are calibrated specifically for the delicate orbital area. The current is measured in micro-amps, far below clinical thresholds. It feels like a gentle tingling sensation. Safe for daily use on all skin types.

All skin types. The formula is free from parabens, sulfates, and fragrance. Gentle enough for sensitive skin. Designed for ages 25 and up. If you have a specific skin condition, consult your dermatologist before use.

Most devices require separate serums, charging, and 10-20 minute sessions. AMPI combines the device and the formula in one pen. EMS, red light, and exosomes delivered simultaneously in 60 seconds. The exosomes go where traditional creams can't. No charging, no extra products, no complicated routine.

Yes. Apply AMPI to clean, dry skin before other products. Follow with your moisturiser and SPF. The EMS and red light enhance absorption of any products applied after, so your existing routine works harder.

Daily use is recommended for best results, ideally twice a day (morning and evening). Morning use helps depuff and firm. Evening use supports collagen renewal overnight. Each session takes 3 minutes total.

AMPI will soften the appearance of deep wrinkles over 8-12 weeks of consistent use, but it cannot fully eliminate them. For severe wrinkles, it works best as a complement to professional treatments. For fine lines and moderate wrinkles, expect visible improvement within 4 weeks.

Yes. The EMS microcurrent tones the orbicularis oculi (the ring of muscle around the eye), which helps lift sagging lids over time. Results are most visible after 4-6 weeks of daily use.

US orders ship within 1 business day. Standard delivery takes 3-5 business days. International orders take 7-14 business days depending on location. You'll receive a tracking number by email as soon as your order ships.

Yes. US shipping is free on every order, no minimum. International orders may have a shipping fee calculated at checkout based on location.

Yes, we ship to most countries. Customs fees, if applicable, are the responsibility of the customer. Check the shipping calculator at checkout for your country's rate and delivery estimate.

You'll receive a tracking number by email as soon as your order ships. You can also track your order any time at ampiskincare.com/apps/track123.

Subscribe & Save 10% ships your AMPI pen to you automatically at the interval you choose (30, 60, or 90 days). You can skip, change frequency, or cancel anytime from your account. No minimum commitment.

Log into your account using the email you used to purchase, then select "Cancel subscription." It's one click. No phone call required. No questions asked.

Yes. Log into your account and skip your next shipment with one click. You can also pause your subscription for up to 60 days at a time.

Yes. Log into your account and adjust your delivery frequency (30, 60, or 90 days) anytime. Changes take effect on your next scheduled shipment.

Email us at support@ampiskincare.com with your order number. We'll reply within 24 hours with a prepaid return label and instructions. Once we receive your return, your refund is processed within 5 business days.

Yes, we ask that you return the pen (even if used) so we can recycle or refurbish it. Return shipping is free and we'll send you a prepaid label.

Refunds are processed within 5 business days of receiving your return. Depending on your payment method, funds typically appear in your account within 3-7 business days after processing.